Privacy Policy

This policy explains how BMP and the business operations covered by this policy collect, use, store, disclose and manage personal information, and how BMP seeks to manage that information responsibly and consistently with applicable Australian privacy requirements.

This policy applies to:

• The Brave Mind Project Pty Ltd, including private counselling, NDIS Therapeutic Supports counselling, group operations, partnerships, advocacy, product development and general enquiries.
• FIFO Mind Connect, including training, licensing, implementation support and business enquiries.
• Future BMP-operated training, education and business products where a separate privacy policy has not been published.

The Brave Mind Project provides private counselling and NDIS Therapeutic Supports counselling directly as The Brave Mind Project Pty Ltd. These services may involve the collection and handling of sensitive and health information through appropriate service, consent and clinical record processes.

Man Counsellor is a separate business operation of The Brave Mind Project and maintains its own service-specific privacy documentation for services delivered under that trading name.

Depending on how a person interacts with BMP or a covered business operation, we may collect:

• Name, role, organisation and contact details.
• Information submitted through enquiry forms, email, phone calls, meetings or other communications.
• Business information relevant to a proposal, licence, partnership, service arrangement or implementation discussion.
• Training registration, participation, completion or certification information where applicable.
• Billing, contract and administrative information where applicable.
• Marketing preferences and communication history.
• Where a person receives private or NDIS counselling directly from The Brave Mind Project: relevant health, disability, support, consent, service agreement, session, progress and billing information reasonably necessary to provide and administer the service.
• Technical information such as an IP address, browser type, device information and session metadata where collected through websites or connected platforms.

The public website enquiry form is not intended to collect clinical records, NDIS numbers or detailed health information.

Health, disability and counselling information required for an accepted NDIS counselling service is collected through appropriate service processes after initial contact, with relevant privacy and consent information provided.

Information may be collected:

• When a person submits an enquiry, requests information or communicates with us.
• When an NDIS participant, nominee or authorised referrer enquires about or enters into a counselling service with The Brave Mind Project.
• When an organisation discusses, purchases or implements a product or service.
• When a learner registers for or completes training, where learner-level records are required.
• When a person uses a BMP website, online form, email link or connected digital platform.
• From an authorised third party where collection is lawful and reasonably necessary.

We may collect and use information to:

• Respond to enquiries and communicate with participants, nominees, authorised referrers and other stakeholders.
• Assess service fit, establish and administer NDIS counselling arrangements, obtain consent, deliver counselling and maintain appropriate service records.
• Prepare proposals, agreements and implementation arrangements.
• Deliver and administer training, resources, licences and support.
• Maintain appropriate completion, certification, billing and operational records.
• Manage partnerships and organisational relationships.
• Improve products, websites and service delivery through proportionate and privacy-conscious analysis.
• Manage safety, quality, complaints, legal obligations and business operations.
• Send relevant updates or marketing communications where permitted, with a practical option to opt out.

BMP does not sell, rent or trade personal information.

We may disclose information where reasonably necessary, authorised or required by law, including to service providers that support:

• Websites and online forms.
• Customer relationship management.
• Email and communications.
• Document and cloud storage.
• Automation and workflow management.
• Video meetings.
• Accounting and payments.
• Learning delivery.
• Information technology and cybersecurity operations.

Information may also be disclosed to professional advisers, insurers, regulators or other parties where reasonably necessary, appropriately authorised or required by law.

Some technology service providers may store or process information in Australia or overseas.

BMP takes reasonable steps appropriate to the circumstances when selecting and using service providers.

Third-party platforms may have their own privacy practices and privacy policies.

BMP uses reasonable safeguards appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access is restricted to authorised people who require the information for their role.

Information is retained and disposed of in accordance with applicable legal, contractual and operational requirements.

No method of electronic transmission or storage can be guaranteed to be completely secure.

BMP websites may use analytics, cookies or similar technologies to understand website use, maintain functionality and improve website performance.

A user may be able to manage cookies through their browser settings, although disabling some cookies may affect website functionality.

Websites and services operated by third parties have their own privacy practices. BMP is not responsible for the privacy practices of an external website merely because a link to that website appears on this site.

BMP may use digital or AI-supported tools for limited administrative, operational, drafting or service-improvement purposes.

Identifying client information, sensitive personal information and confidential case material will not be intentionally entered into generative AI tools unless an approved process, suitable safeguards and any required consent are in place.

BMP may send relevant business updates or marketing communications where permitted.

A recipient may opt out by using the unsubscribe function in an email or by contacting BMP.

Administrative, contractual or service-related communications may still be sent where necessary.

A person may request access to personal information held about them, ask for inaccurate information to be corrected or raise a privacy concern.

BMP may need to verify identity before releasing or changing information and may apply lawful exceptions where relevant.

Privacy enquiries and requests may be directed to:

Suspected privacy incidents should be reported promptly.

BMP will assess and respond to privacy incidents in accordance with applicable requirements, including notification obligations where relevant.

This policy may be updated to reflect changes in law, technology, products, service delivery or operational practices.

The current version will be published on this website.

Privacy enquiries may be directed to: